Privacy Policy

Data Controller

Purpose of Data Processing

The requested personal data (including identification, contact details, passport information, travel preferences, special needs, payment details, and information required for international travel) will be processed to:

• Manage reservations for transportation, accommodation, insurance, and tourism services.
• Coordinate international travel, sharing necessary data with airlines, hotels, and service providers.
• Comply with international security requirements, visa applications, immigration protocols, and destination regulations.
• Handle billing, payment processing, and all travel-related communications.
• Address inquiries, resolve incidents, and provide personalized assistance during the trip.

Lawful Basis for Processing

The processing of your data is based on the following legal grounds:

• a) The execution and performance of the travel contract and requested tourism services.
• b) Compliance with legal obligations concerning customs, security, and border control regulations.
• c) Your express consent in specific instances (e.g., health data provided for specialized assistance).

Data Recipients

Your data will only be shared with third parties strictly essential for delivery of the service: transportation companies, hotels, insurance providers, tour operators, and competent authorities managing visa applications or health mandates.

No additional international data transfers will be carried out beyond those strictly required for the operational management of your trip.

Data Subject Rights

You hold the rights to access, rectification, erasure, objection, restriction of processing, and data portability. You can exercise these rights by sending a written communication to TUGAWORLD IBERIA, S.L. at the postal address indicated above or via email at apolo@apoloeventstrip.com.

Additionally, you have the right to file a complaint with the Spanish Data Protection Agency (AEPD) if you believe the processing does not comply with current regulations.

Additional Information

Retention Period: Data will be kept for the duration of the contractual relationship and the mandatory legal periods required by accounting and tax regulations. Visa documents will only be kept for the minimum duration strictly necessary.

Mandatory Nature: The requested details are mandatory to manage your travel arrangements. Failure to provide them will make it impossible to render the contracted services.

Special Consent: By providing health-related information, you explicitly authorize its processing solely for managing your special needs during the trip.